Privacy and cookies

Who to contact

STATUS FABRICS is responsible for the customer information collected through this website. For privacy questions or to exercise your data rights, email sales@statusfabrics.com.

What we collect and why

• Your name, email address, contact details and delivery addresses to set up your account, reply to you and arrange an order.
• Your chosen products, quantities, custom measurements, order history and return correspondence to process requests and provide support.
• Authentication and security records to verify access, protect accounts and investigate misuse. Your password is handled by our authentication service; staff do not need you to share it.
• Essential technical information, such as request and error logs, to keep the website secure and working.

We use this information to take steps you request before a contract, fulfil our contractual obligations, meet legal obligations and pursue our legitimate interests in providing a secure service. Creating an account does not subscribe you to marketing.

Who receives information

We share the details needed to provide the service with our website hosting, authentication, database and email providers, and with fulfilment partners and delivery carriers when arranging an order or return. Information may also be shared where legally required. We do not sell customer information.

Where service providers process information outside the UK, appropriate data-transfer safeguards are required.

Cookies and storage

We use necessary authentication cookies or browser storage to keep you signed in and protect your account. Your browser also saves your basket so it is available when you return. These functions do not require advertising cookies. You can clear browser storage at any time; doing so may sign you out or remove your saved basket.

Keeping and protecting details

We restrict access to customer records and keep information only as long as needed for its purpose, including any legal, accounting or dispute-resolution requirements. You can ask us about retention or request account deletion. Some transaction records may need to be retained after an account is closed.

Your choices and rights

Depending on the circumstances, you can request access to, correction of, deletion of or a copy of your personal information, restrict its use or object to processing. Contact sales@statusfabrics.com; we may need to verify your identity before releasing or changing records.

You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.